Privacy Policy

This Privacy Policy explains how TheLuxuryRug.com collects, uses, protects, and handles your Personally Identifiable Information (PII) in accordance with applicable privacy laws and best practices.

PII refers to information that can be used to identify, contact, or locate an individual, either on its own or in combination with other information.

Information We Collect

When you visit, register, or place an order on our website, we may collect personal information such as:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment-related details (processed securely via third-party providers)

We only collect information necessary to provide our services and improve your shopping experience.

When We Collect Information

We collect information when you:

  • Register an account

  • Place an order

  • Subscribe to our newsletter

  • Contact us via email, live chat, or support forms

  • Provide feedback or complete a form on our website

How We Use Your Information

Your information may be used to:

  • Personalize your shopping experience

  • Process and fulfill orders efficiently

  • Improve our website, products, and services

  • Respond to customer service inquiries

  • Send order updates and service-related communications

  • Send marketing emails (only if you have opted in)

How We Protect Your Information

We implement industry-standard security measures to safeguard your personal data:

  • Our website is regularly scanned for malware and security vulnerabilities

  • Personal information is stored on secure networks with restricted access

  • Sensitive data is encrypted using SSL (Secure Socket Layer) technology

  • Payment transactions are processed through trusted third-party payment gateways and are never stored on our servers

Cookies

We use cookies to enhance your browsing experience. Cookies help us:

  • Remember items in your shopping cart

  • Save your preferences for future visits

  • Analyze website traffic and user interactions to improve our services

You can choose to disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionalities.

Third-Party Disclosure

We do not sell, trade, or share your Personally Identifiable Information with outside parties.

Third-Party Services & Analytics

We may use trusted third-party services such as Google Analytics to collect anonymous, aggregated data about website usage. This helps us understand visitor behavior and improve our services.

You may opt out of Google Analytics tracking using the Google Analytics Opt-Out Browser Add-on or manage preferences through Google Ad Settings.

California Online Privacy Protection Act (CalOPPA)

In compliance with CalOPPA:

  • Users may visit our site anonymously

  • A link to this Privacy Policy is clearly available on our website

  • Users will be notified of any updates to this policy on this page

  • Users can update or correct their personal information by logging into their account

We do not allow third-party behavioral tracking.

Children’s Information (COPPA)

We do not knowingly collect personal information from children under the age of 13 and do not market our products or services to children.

Data Breach Notification

In the unlikely event of a data breach, we will notify affected users via email within one (1) business day, in accordance with applicable laws.

CAN-SPAM Compliance

We comply with the CAN-SPAM Act. If you receive emails from us:

  • You may unsubscribe at any time using the link provided in the email

  • We do not use misleading subject lines or sender information

  • We promptly honor all unsubscribe requests

Contact Information

If you have any questions regarding this Privacy Policy, please contact us at:
info@theluxuryrug.com